Frequently asked questions

You can find the Access code in the Buckaroo Plaza at the "Contact details" button in the left corner below

To connect your website, you need the correct keys. You can find further information at the following page: connection with Buckaroo The following page can be helpfull for the first steps: Beginners guide

You can register on the following page: www.buckaroo.nl/start

On this page, you can create a Buckaroo account within a couple of minutes.

KYC stands for Know Your Customer. This is how we call the process of collecting relevant information about an existing or new customer and then checking for potential risks. This is in the context of money laundering or the financing of terrorist activities or the sale of risky products. Buckaroo is obliged to perform this KYC check in order to comply with existing legislation and regulations (Wwft).(https://www.rijksoverheid.nl/onderwerpen/financiele-sector/aanpak-witwassen-en-financiering-terrorisme/veelgestelde-vragen-wwft)).

Every new onboarding undergoes an automated quick scan in which Buckaroo scans the Chamber of Commerce registration. It is possible that a company passes the quick scan and can immediately process live transactions. If it turns out, during the manual customer due diligence, that the company does not meet the KYC requirements, the cooperation will be terminated immediately. Payments are immediately refunded to the consumer and do not end up with the company. Please be aware of this risk if your account has not yet completed the KYC process.

The Buckaroo Plaza is an online environment in which our merchants can arrange the following matters, among other things:

• View transaction and invoice information

• Financial actions such as creating payment requests, performing refunds and granting approvals

• Configure technical settings on the Buckaroo side for the linked webshop

Click on the following link to go to the Buckaroo Plaza: Buckaroo Plaza

Click on "forgot password" in the login screen from the Buckaroo Plaza. You will be send to the following page: https://plaza.buckaroo.nl/Login/LostPassword

If there is not enough balance available then the refund will be saved for re-execution

Re-execution is possible from the tab Transactions > Rejected refunds and payment orders

You can find our plugins on the following page: Plugins

You can use the following manuals in combination with the data from the Buckaroo Plaza to make a connection between the plugin and Buckaroo: Plugins

Please refer to the following overview to see which payment methods are available for each country: Overview per country

• Euro (EUR)
• British Pounds (GBP)
• Polish Zloty (PLN)
• Danish Kroner (DKK)
• Norwegian Kroner (NOK)
• Swedish Krona (SEK)
• Swiss Francs (CHF)
• US Dollars (USD)

Technical information about the payment request and the associated feedback can be found per product in the menu under the section 'Payment methods'. The API documentation can be found under section 'API docs'.

Yes, you can do this through File upload or through batch API.

Buckaroo specifies all costs on the monthly invoice that is sent to the merchant by e-mail.

You can also view and download this invoice in the Buckaroo Plaza under 'Financial > Buckaroo invoices'.

You can notify us on this by sending an e-mail via wecare@buckaroo.nl

MT940, CAMT053, CSV.

When refunds receive the status "on-hold" because the account balance is too low for example, the refused refunds need to be approved manually. You can do this via 'Transactions > Rejected refunds and payment orders > Select all refunds > Actions > Resettle selection'.

Remark: When a refund is succesfully processed, the refund can not be cancelled or reversed afterwards.

To ensure that there is always a balance available to perform refunds, we advise you to set a “payout threshold”. The amount up to this threshold will not be paid out and will remain in the Buckaroo account for refunds. The threshold amount is always in whole euros and preferably in multiples of one thousand euros. The questions and requests regarding setting or raising a threshold may be sent to wecare@buckaroo.nl. Please include URGENT – Set Minimum balance after payout in the subject line of the e-mail.

Please note that Buckaroo may require one or a few business day(s) of processing time to set the threshold.

To top up the balance, go to 'Financial > Accounts and statements > Actions > Top up balance' in the Buckaroo Plaza. Enter the desired amount and then click on 'top up balance'. You can then choose from the following payment methods: iDEAL, Bancontact and Transfer.

Note: If you choose to top up the balance by means of a transfer, a processing time of 2 to 3 working days applies. Transfer the money to the IBAN number stated by us and also state our description.

Buckaroo pays all funds from transactions that have already been received by us at the same time on the set payout day in one collective payout.
By default this is once a week on Wednesday, but this setting can be adjusted under 'My Buckaroo > Accounts'.

When a specific transaction is included in such a collective payout depends on a number of factors, such as which payment method was used and whether this took place over a weekend. In general, Buckaroo pays out as soon as we have received the funds from a transaction and the payout frequency in the account is met.

You can process a refund via the Buckaroo Plaza, by uploading a batch file or via the back-end/API of your website. More information about refunds / refunds can be found here: Refunds.

Companies are no longer allowed to charge surcharges for transactions by debit card, credit card (Visa and Mastercard), bank transfer and direct debit. This rule has been in effect since the introduction of PSD2 (February 2019).

This is allowed for other payment methods such as PayPal, iDeal and Klarna. But since June 2014, it cannot be more than the actual cost. For example, if a company itself pays €0.29 for a payment, no higher amount may be passed on to the customers. The costs vary per payment method. It remains unclear to customers what these 'actual costs' are.

It is also not allowed to set a payment fee for Riverty (AfterPay).

A push can be sent for each transaction containing the details of the specific transaction.
It is also possible to receive an email confirming that a successful transaction has taken place. This can be set in the Buckaroo Plaza under 'My Buckaroo > Websites > 3.0 settings > Send an e-mail notification when a transaction completes'.