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    FAQ
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        FAQ

            Article Summary

            Frequently asked questions

            Below you can find all the Frequently asked questions regarding the Buckaroo Magento 2 plugin:

            How do I make TEST payments by using the Buckaroo Magento 2 plugin?
            With the setting "Test" or "Live" set to: "Test", all transactions of the payment methods that are enabled are performed as a "test transaction".
            The test flow differs per payment method. We recommend that you only use the "Test" mode if your webshop is not yet shown to consumers and is therefore only used for testing purposes.

            Magento 2 payment method test


            How do I make LIVE payments by using the Buckaroo Magento 2 plugin?
            With the setting "Live" or "Test" set to: "Live", all transactions of the payment methods that are enabled are performed as a "live transaction".

            Magento 2 payment method live


            How do I enable and disable payment methods in the Buckaroo Magento 2 plugin?
            In the Buckaroo Payments plugin configuration (Stores → Configuration → Sales → Payment methods).
            It is possible to activate or deactivate all available payment methods by toggling the slider.

            Magento 2 payment method enable or disable


            How do change the Buckaroo payment method name in the Magento 2 checkout?
            You can change a payment method name in the Buckaroo plugin configuration.
            The field named "Frontend label" is the field that is used for the payment method name that is displayed in the checkout.
            You can change this for each Buckaroo payment method that is available in the plugin.


            What payment methods are supported in the Magento 2 plugin from Buckaroo?
            For a list of supported payment methods for our Magento 2 plugin, please visit our payment methods page.


            What third party Magento checkouts are supported by Buckaroo?
            There are several checkout extensions available for Magento 2.
            Below you will find an overview of third party checkout extensions and whether or not they are compatible with the Buckaroo Magento 2 plugin.:
            Checkout extensionMagento 2.3.xMagento 2.4.x
            Idev One Step CheckoutWorksWorks
            Danslo Clean CheckoutNot compatibleNot compatible
            Mageplaza One Step CheckoutNot tested yetNot tested yet
            Fire CheckoutNot tested yetNot tested yet
            Amasty One Step CheckoutNot tested yetNot tested yet
            (Afterpay does not work properly).


            Can I add client IP detection headers?
            The Buckaroo Magento 2 plugin has a advanced configuration setting where you can set your own "client IP detection headers". These optional HTTP headers will be taken into account for client IP detection.
            This feature could be handy if you are using a Cloudflare configuration for instance.
            Please note that a comma separated list of multiple values is allowed.

            Example:
            "X-Forwarded-For,CF-Connecting-IP"
            If "X-Forwarded-For" is empty then "CF-Connecting-IP" will be checked.

            Where can I find this setting?
            Go to the "General configuration and account information" of the Buckaroo plugin.
            Here you can unfold some adddtional settings with "Advanced Configuration".
            Here you'll find the option named: "Client IP detection headers".

            Magento 2 Client IP detection header settings


            Can I add customer data to the payment request to Buckaroo?
            The Buckaroo Magento 2 plugin has a advanced configuration setting where you can enable a function to add customer data to the requests.

            See the screenshot below as a example:

            enter image description here


            Please note:
            That you also need to add the custom parameters in the Buckaroo Plaza -> Configuration -> Manage custom fields.



            Possible values that are included in the Magento 2 plugin are listed below:


            Display name:Field name:Data type:
            Customer Billing First NameCustomerBillingFirstNamestring
            Customer Billing Last NameCustomerBillingLastNamestring
            Customer Billing CompanyCustomerBillingCompanystring
            Customer Billing PhoneCustomerBillingPhonestring
            Customer Billing EmailCustomerBillingEmailstring
            Customer Billing Street NameCustomerBillingStreetNamestring
            Customer Billing House NumberCustomerBillingHouseNumberstring
            Customer Billing House Additional NumberCustomerBillingHouseAdditionalNumberstring
            Customer Billing Billing CityCustomerBillingCitystring
            Customer Billing Billing ProvinceCustomerBillingProvincestring
            Customer Billing ZipcodeCustomerBillingZipcodestring
            Customer Billing CountryCustomerBillingCountrystring
            Customer Shipping First NameCustomerShippingFirstNamestring
            Customer Shipping Last NameCustomerShippingLastNamestring
            Customer Shipping CompanyCustomerShippingCompanystring
            Customer Shipping PhoneCustomerShippingPhonestring
            Customer Shipping EmailCustomerShippingEmailstring
            Customer Shipping Street NameCustomerShippingStreetNamestring
            Customer Shipping House NumberCustomerShippingHouseNumberstring
            Customer Shipping House Additional NumberCustomerShippingHouseAdditionalNumberstring
            Customer Shipping CityCustomerShippingCitystring
            Customer Shipping ProvinceCustomerShippingProvincestring
            Customer Shipping ZipcodeCustomerShippingZipcodestring
            Customer Shipping CountryCustomerShippingCountrystring
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