POS portal (my.buckaroo.nl)

Invoice
Every month, Buckaroo sends an invoice to the merchants. These invoices are sent via email to the address provided by the merchant. The invoices can also be viewed and downloaded in My.Buckaroo.nl. They are available to users with the appropriate permissions.

Are fees deducted from the payout of my revenue?
No, your full revenue is transferred daily without any deductions.

When are the transaction fees invoiced?
Transaction fees are charged monthly by Buckaroo and are visible in My.Buckaroo.nl.

Is VAT added to Buckaroo invoices?
Yes, Buckaroo applies VAT to all issued invoices. This includes not only the basic fees but also transaction fees and any subscription costs. This VAT charge applies to all customer groups, including organizations like foundations, which are usually VAT-exempt.

What is the Payout Consolidation Fee, and will my costs change?
The Payout Consolidation Fee of € 0.11 per terminal, per card brand, per day, is a fee covering the costs of consolidating and processing daily payments. This includes costs for digital transaction information, transfers, and administrative reporting, such as CAMT.053, MT940, or CSV files. Currently, these costs are charged by ABN AMRO and appear on your monthly pricing statement. After migration, these costs will be charged and invoiced by us as a Payout Consolidation Fee. You will never pay more after migration, and in most cases, you will end up paying less than before.

Plaza (plaza.buckaroo.nl)

Why wasn’t my invoice deducted from my balance, and do I still need to pay it manually?
At the beginning of each month, we will deduct the invoice from your balance. However, your balance must be sufficient for this to happen. If the balance is insufficient, the invoice cannot be settled, and it will need to be paid manually. It may also happen that part of the invoice was deducted from your balance, leaving a remaining amount. This remaining amount will still need to be paid manually.

Where can I find my invoices?
You can find and download all Buckaroo invoices for your records in your Buckaroo environment (plaza.buckaroo.nl or my.buckaroo.nl).

How can I change the billing email address?
You cannot change the billing email address yourself. We can do this for you. Please send the updated details to [email protected].

Why do I receive a reminder when I have already paid the invoice manually via bank transfer?
Our system processes payments based on the payment reference. It is important to clearly reference the invoice number when making a bank transfer. Ensure that you provide the full invoice number.

If you receive a reminder, it might be that your manual payment was processed just as the reminder was sent. Alternatively, your payment reference may not have been recognized, meaning the payment remains on our suspense account, and your invoice has not yet been marked as paid. In such cases, please contact us via [email protected].

I want to change the IBAN number from which payments are debited.
You cannot change the IBAN number by yourself. Please send an email to [email protected].