FAQ

Does Buckaroo receive information from the bank that an account has been closed and all mandates linked to that account are revoked?

No, the banks have decided not to provide any updates regarding the status of an account. This decision is related to GDPR regulations. Neither the merchant nor Buckaroo is informed in any way, apart from the cash flow itself, that the status of the account has changed for any reason. A returned SEPA Direct Debit transaction with an accompanying reason is the only indication of an account’s status.

E-mandates (Digital Direct Debit Authorizations) are issued by the payer. For the bank, these serve as an indication that a debit via SEPA Direct Debit is authorized based on a specified Creditor ID.

All other mandates are the responsibility of the merchant, who must monitor their validity. Banks will always accept SEPA Direct Debits based on such authorizations, unless the payer has explicitly blocked them through their banking interface.

Can Buckaroo cancel or revoke mandates?

In the Netherlands, there is no option to revoke a mandate for B2C SEPA Direct Debit. This is addressed by allowing B2C customers to set up a block within their banking interface. This block serves as a notification to the bank, which will then reject SEPA Direct Debit transactions under the specified agreement. Only the bank is aware of this action taken by the payer, and there is no interface available for others to query this information.

Only E-Mandates for B2B transactions can be revoked via Buckaroo at the merchant's initiative. This is the sole option provided by banks for revocation. The reason this is possible only for B2B is that a payer cannot dispute a B2B SEPA Direct Debit transaction.

Other B2B mandates are accepted for SEPA Direct Debit submissions to banks. A B2B payer must report this directly to their own bank, which cannot be done through Buckaroo.

Important: Insufficient funds are not related to a mandate. If there are no funds, the SEPA Direct Debit cannot be processed. This decision lies with the bank, not the payer.