FAQ

The module is free to download and use. Your Buckaroo agreement covers what you pay for processing payments.

From the releases page on GitHub, as a .zip you upload through the Module Manager. Download the release .zip rather than the repository source, which is not packaged for installation.

The supported PrestaShop and PHP versions are listed on the repository and with each release, since they change as new versions arrive.

A wide range of local and international methods, each enabled and configured separately. For what each one supports and which countries it covers, see Payment methods.

No. Card payments use Hosted Fields, so the card details are entered inside your own checkout. Other methods redirect where the method itself requires it, for example to a bank's environment. See Hosted Fields.

Yes, in two ways. Restrict a method to specific countries in its own settings, and set the order methods appear in per country. See Checkout order.

Yes, as a fixed amount or a percentage, set per method. Pay By Bank is the exception and does not support fees. Check that a surcharge is permitted for the methods you use before switching this on. See Payment fees.

Yes. Add a custom giftcard using the service code Intersolve sends you, with an optional logo URL. See Payment methods.

Yes. iDIN is configured under Verification methods rather than with the payment methods, and can apply across the store or only to specific products. See iDIN.

Order status is driven by the push message from Buckaroo, so this usually means the push is not reaching your store. A store that is not reachable from the internet, behind a password or behind a firewall will show exactly this. See Troubleshooting.

No. The module handles this, and there is nothing to fill in. Your store does need to be reachable from the internet for the message to arrive.

Yes, in whole or in part, against the original transaction. Automatic refunds via Buckaroo is off by default, and until you switch it on a PrestaShop refund moves no money. See Order management.

Yes, up to the amount originally paid. The module tracks what has already been refunded.

The refund reaches your store as a push message and the order is updated. It does not create a credit slip or return stock, since those are PrestaShop actions. Refunding the same order in both places is how orders end up refunded twice.

Yes. Mode is set store-wide and again per method, so the two can differ. The reverse also applies, and is the more common mistake: a method left in test on a live store will not take real money.

The store key is per store while the secret key is per account, so each PrestaShop store connects to its own Buckaroo store using its own store key.

The configuration panel is available in English, Dutch, German and French. What your customers see at checkout follows your store's own languages, and you can set the payment method name per method.

No. Uploading a newer release replaces the module and keeps your configuration. Uninstalling is different: that removes your settings, including credentials and every method configuration.

As an issue on the GitHub repository, with your PrestaShop and module versions and the relevant part of the module log. For anything affecting live payments, contact support instead. See Contact us.