Two-Factor Authentication (2FA)

Two-factor authentication (2FA) adds a second verification step when you sign in to your Buckaroo account. This helps protect your account, even if someone else knows your password.

You can set up 2FA using one of the following methods:

• Passkey: Sign in using your device PIN, fingerprint, facial recognition, or security key. This is the recommended method.
• Authenticator app: Use an app such as Google Authenticator, Microsoft Authenticator, or Authy to generate verification codes.
• Email verification: Receive a verification code by email when signing in.

We recommend setting up a passkey where your device supports it. A passkey is secure, fast, and does not require entering a verification code.

Note: From 15 June 2026, two-factor authentication is required for all users

Before you begin

To open the 2FA settings:

1. Sign in to the Buckaroo Payment Plaza.
2. Click Settings in the left-hand menu.
3. Under Two-factor authentication, click Manage MFA.
4. The Set up two-factor authentication window opens.
5. Choose your preferred authentication method.

Screenshot: Settings page with the Manage MFA button.

Screenshot: Available two-factor authentication methods.

Set up a passkey

A passkey allows you to securely sign in without using a verification code. You can use your device PIN, fingerprint, facial recognition, or security key.

1. In the Set up two-factor authentication window, click Set up passkey.
2. Enter a name for the passkey, for example Work laptop.
3. Click Register passkey.
4. Follow the instructions provided by your device or browser.
5. Verify your identity using your device PIN, fingerprint, facial recognition, or security key.
6. Once the verification is completed, the passkey is registered and can be used for future sign-ins.

Screenshot: Register a passkey.

Screenshot: Device authentication prompt.

Note: The verification steps may vary depending on your operating system, browser, and device settings.

Set up an authenticator app

An authenticator app generates time-based verification codes that are used when signing in.

You can use an authenticator app such as:

• Google Authenticator
• Microsoft Authenticator

1. In the Set up two-factor authentication window, click Set up authenticator app.
2. Open your preferred authenticator app.
3. Scan the QR code displayed on the screen.
4. If you cannot scan the QR code, enter the 2FA Key (manual entry) in your authenticator app.
5. Enter the 6-digit verification code generated by the authenticator app.
6. Click Activate.
7. Once the verification is completed, the authenticator app is activated and can be used for future sign-ins.

Screenshot: Select Set up authenticator app.

Important: Do not share the QR code or the manual 2FA key with anyone.

Set up email verification

Email verification allows you to receive a verification code by email when signing in.

1. In the Set up two-factor authentication window, click Use email verification.
2. A verification code is sent to the email address associated with your account.
3. Enter the verification code.
4. Click Verify.
5. Once the verification is completed, email verification is activated and can be used for future sign-ins.

Screenshot: Select Use email verification.

Screenshot: Enter the verification code received by email.

If you did not receive the verification code, click Resend code.

Reset 2FA

If you lose access to your 2FA method, you can request a reset from the login screen.

1. Go to the Buckaroo Payment Plaza login screen.
2. Click Lost your authentication key? Click here to ask your administrator for a reset.
3. An email request is sent to the administrators for approval.
4. Once the request is approved, set up 2FA again using one of the available methods.