FAQ
Common questions about the Buckaroo app for Lightspeed. Select a question to expand the answer.
If something is not working as expected, Troubleshooting covers the common failures and how to diagnose them.
Getting started
Which Lightspeed platform does this app work with?
Lightspeed eCom (C-Series). It does not cover Lightspeed Retail on its own, since that is a point of sale product rather than a webshop.
Can I use one Buckaroo account for several Lightspeed stores?
Yes. Install the app in each Lightspeed store and give each one the store key of its matching Buckaroo store. The secret key is the same everywhere. Keeping the store keys separate is what lets you see which store a transaction came from.
Payment methods
Which payment methods can I offer?
See Payment methods for the full list. A method appears in your checkout once it is active on your Buckaroo account and switched on in the app.
How do I change the payment method name my customers see?
Click Configure on the method in the app and change its Frontend label, which sets the name shown in your checkout. See Payment methods.
Can I choose which card brands I accept?
Yes. Click Configure on the Cards tile and each brand appears with its own live, test and off control and its own settings. Each brand you switch on shows as a separate option in your checkout, so your customer picks their brand there. See Payment methods.
Why do some methods have more settings than others?
Every method shares a common set of settings, and methods that work differently add their own. Bank transfer adds a due date, a language and email options, and PayPerEmail adds a link expiry and a choice of who sends the email, because in both cases the customer pays away from your checkout and needs instructions. PayPal adds a seller protection option. See Payment methods.
Can I limit a method to certain countries or order amounts?
Yes. Click Configure on the method and use Enabled Countries, Minimum order amount allowed and Maximum order amount allowed. Each is set per method. See Payment methods.
Can I change the order payment methods appear in?
Yes, and you can set a different order for each country you sell to. See Checkout order.
Does the app add Apple Pay or Google Pay buttons to my product pages?
No. The app does not add express payment buttons to your product, cart or checkout pages. Apple Pay and Google Pay are chosen in your checkout like any other method, and the customer completes the payment on Buckaroo Smart Checkout. PayPal works the same way, redirecting to PayPal from your checkout. See Payment methods.
Can I verify a customer's identity or age?
Yes. The app offers iDIN under Verification Methods, which verifies identity, age or address through the customer's own bank. It is separate from taking a payment.
Orders and payments
Which order statuses does the app use?
Lightspeed's own, with no additions. A paid order is marked paid and moves on to Lightspeed's next status; an unpaid, failed or abandoned payment sits at Awaiting payment. On methods that reserve the amount first, the order waits at Ready for shipment and only becomes Completed once you mark it as shipped, which is also what collects the money. Awaiting capture is never used, since it belongs to Lightspeed Payments in the United States. See Order management.
How do I know the money was actually collected?
Check the transaction in Buckaroo Plaza. With Riverty, Klarna KP and Klarna MoR the money is collected when you mark the order as shipped, and a failed collection is not reported back to Lightspeed. Nothing on the order will say so, which makes Plaza the only place to confirm it. See Order management.
Do refunds work straight away?
Not until you enable them. The Refunds setting starts disabled, so credit notes in Lightspeed do not reach Buckaroo and refunds have to be issued from Plaza. Most merchants enable it to keep everything in Lightspeed. See Configuration.
Where do I find a payment?
In the transaction overview in Buckaroo Plaza. Search on the Lightspeed order number to find the matching transaction. See Transactions.
Configuration and operations
Do I need to set up a push URL?
No. Buckaroo hosts this app, so payment confirmations reach it directly. Setting a push URL yourself is only needed for our self-hosted plugins.
Do I need to update the app?
No. Buckaroo maintains the hosted app, so updates reach your store without any action from you.
Updated 8 days ago