Order management
Orders paid through the Buckaroo app are managed from your BigCommerce admin.
Refunds
With the Refunds setting enabled in General settings, you can refund from your BigCommerce admin area, in full or in part. The refund is sent to Buckaroo and appears in Plaza alongside the original transaction.
Refunds use the credit transaction description from General settings. See Configuration.
Refunding in Plaza directly leaves the BigCommerce order showing as fully paid, because Plaza cannot write the refund back into BigCommerce. Your reporting on the two sides will then disagree. Refund from BigCommerce wherever you can.
Captures
Card payments can be reserved at checkout and collected later, if Separate authorize and capture is enabled on the Cards method. With it switched off, card payments are collected straight away.
An authorised payment is not a paid payment. Nothing reaches your account until it is captured.
Checking a payment in Plaza
Every transaction is visible in Plaza under Transactions. A transaction description containing the order number is the quickest way to match a BigCommerce order to a Buckaroo transaction, which is worth setting up before you need it. See Configuration.
Updated about 5 hours ago