Troubleshooting

Buckaroo status

Stay up to date with the current status of Buckaroo’s services and APIs. Check this page for real-time information about ongoing incidents, maintenance, and service availability.

Common problems

Have these ready and support can look straight at the transaction rather than asking for them:

• Your Buckaroo store key, but never your secret key.
• The Buckaroo transaction key, from the transaction overview in Plaza.
• The Lightspeed order number.
• The payment method, and whether it was in live or test mode.

Contact us