FAQ
Setup and installation
Why is there a separate app for each payment method?
Shopify treats every payment method as its own payment app, so each Buckaroo payment method is published and installed separately. All installed Buckaroo apps share one settings panel, so this affects installation rather than day to day management.
Do I have to enter my credentials in every app?
No. The settings panel is shared by all Buckaroo apps installed on the same Shopify Store, so your store key and secret key are entered once per Store.
Where do I find the Buckaroo settings?
In your Shopify admin, go to Settings → Payments, select any installed Buckaroo app, then More actions → Manage.
I run several Shopify Stores. How does that work?
Each Store has its own configuration and its own store key and secret key, so its transactions appear under the matching Buckaroo Store in Plaza. Switch between them using the Store name at the top of the left menu.
Payments and checkout
Can I change the order in which payment methods appear?
Yes, through Shopify. Payment method ordering, including per-country ordering, is standard Shopify functionality and is arranged under Settings → Payments in your admin.
Are multiple currencies supported?
Yes. The Buckaroo payment apps support multi-currency Stores. Which currencies a specific payment method accepts depends on the method.
Can I use the apps for subscriptions?
No. Recurring payments and subscriptions are not supported through the Buckaroo apps for Shopify.
Can I use the apps in Shopify POS?
No. The apps are for online checkout only.
Which language does my customer see?
The language of the Buckaroo payment gateway and the payment instructions follows the language setting in General settings, which can follow your Shopify Store language or be fixed. Dutch, English, French and German are available.
Orders and refunds
Can I refund part of an order?
Yes. Full and partial refunds are both supported, and are initiated from the order in your Shopify admin with Refund method set to Original payment.
Should I refund in Shopify or in Plaza?
In Shopify. A refund made directly in Plaza cannot be written back into Shopify, so the order will still show as fully paid and your reporting on both sides will disagree.
Which methods support authorising now and collecting later?
Credit and debit cards and Klarna. Other payment methods are collected immediately.
Costs
Are there additional costs for using Buckaroo on Shopify?
Yes. A 0.35% surcharge applies to each successful transaction processed through Shopify, on top of the standard Buckaroo transaction costs for the payment method used. This covers the fees Shopify charges for payments handled by an external payment service provider, and it applies to Shopify only. The surcharge is charged in euros, regardless of the currency shown on the app listing in the Shopify App Store.
Updated 27 minutes ago